Terms and Conditions Last updated: 11 June 2026

Please read these Terms and Conditions carefully before using our website at claxtoncreationsgb.co.uk

1. Acceptance of Terms By accessing and using this website, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our website.

2. Products and Services All products are handmade and subject to availability. We reserve the right to discontinue any product at any time. Product images are for illustrative purposes and may vary slightly from the finished item due to the handmade nature of our goods.

3. Pricing All prices are displayed in GBP (£) and are inclusive of VAT where applicable. We reserve the right to change prices at any time without notice.

4. Orders and Payment By placing an order, you confirm that all information provided is accurate and complete. We accept payment via the methods listed at checkout. Payment must be received in full before your order is processed.

5. Shipping and Delivery We ship to the UK and internationally. Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by third-party carriers, customs, or circumstances beyond our control. International orders may be subject to import duties and taxes, which are the responsibility of the recipient.

6. Returns and Refunds We want you to love your purchase. If you are not satisfied, please contact us within 14 days of receipt. Personalised or custom items cannot be returned. Please refer to our full Returns Policy for further details.

7. Intellectual Property All content on this website, including images, text, logos, and designs, is the property of Claxton Creations GB and is protected by copyright. You may not reproduce, distribute, or use any content without our prior written permission.

8. Limitation of Liability To the fullest extent permitted by law, Claxton Creations GB shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

9. Governing Law These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Your Rights Under the Consumer Rights Act 2015 Under the Consumer Rights Act 2015, you have the following statutory rights:

Goods must be of satisfactory quality — products must meet the standard a reasonable person would consider satisfactory, taking into account the price and description.

Goods must be fit for purpose — products must be suitable for the purpose they are supplied for, or any specific purpose you made known to us before purchase.

Goods must match their description — products must correspond to any description given on our website or at the point of sale.

If your goods do not meet these standards:

You will have the right to dispute any visual/ physical issues with your purchase to myself (the owner & creator: Mrs Emily Louise Claxton) Within 14 days of purchase, you will be required to provide a copy of your receipt/ proof of purchase and photographic evidence of the issue in question.

A full refund or item return is not applicable for customised products. You may be offered a partial refund, discount on your next order or store credit if applicable.

These rights apply to physical goods and do not affect your statutory rights.

11. Contact Us If you have any questions about these Terms and Conditions, please contact us via our website or by email.